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#1 2008-04-29 05:08:22

griffinsbridge
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Slightly annoyed

On 21st January I applied to shopping . com's affiliate program.

exactly 21 days later, i was approved and able to see what resources they had on offer.

ooo, an api, I'll have a play with that!
not easy but hey, fun to learn.

I get something working around the beginning of april and start my full debug.

debug done on 22nd (many other sites and 3 kids to look after), lets add to the directories, get some backlinks etc.

Yesterday, "oh, what's this in my inbox from shopping . com dated the 23rd"

"Notice of account termination"

Shopping . com is committed to providing highly-converting, quality traffic to the merchants who power our business and because of sustained underperformance by sections of our partner programme, we have taken the decision to act decisively.

We are therefore writing to inform you that Shopping.com hereby gives thirty days notice of termination of our partnership with you.

yada yada............

We would like to thank you for your participation in the Shopping.com partner programme and we hope you understand our decision to protect our retailer partners. We wish you the best with your future endeavours.

My participation in the partner program?
what participation?

I had, what, 41 full days to understand their api and build something around it, get it ranked in the SEs and provide "highly-converting, quality traffic to the merchants" through an eBay company.

well, Im ****** sorry that Im underperforming shopping .com, I must stop my selfish acts of looking after my family, sleeping and occassionally eating, so I can work harder at making 15 pence per click for me (and no doubt several pounds per click for you). Being an eBay company, you must be REALLY strapped for cash.

Next time, I'll make sure my Extra Sensory Perception is working properly so I can detect what is expected of me BEFORE i join a program and get the facts. That way, I can create a system that works on the day i am approved and provides eBay with billions of hits, just like you need eh?

I'm very sorry it took me a whole 40 days to build a website around your s***y api, with a stupid effing "Taxonomy" structure (that doesn't even make sense), and a pointless need for bollox info in every call.

I'm very sorry i selfishly slept for a whole 5 hours a night

I'm very sorry I am but one man, with children who require feeding and occassional supervision.

And I'm sorry I even bothered.

W*****S!

Last edited by griffinsbridge (2008-04-29 05:08:46)


So many pages, so little time.

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#2 2008-04-29 05:15:08

matte
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Re: Slightly annoyed

ummm, was the api the only route you had to go down?

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#3 2008-04-29 10:07:10

Nic
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Re: Slightly annoyed

LOL nice rant lol

all frustration aside, seems like a huge waste to abandon the project now...can't you contact them and explain the situation or open a new account?


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#4 2008-04-30 06:13:47

griffinsbridge
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Re: Slightly annoyed

Matt:
No, they do have product ads which I was using on my price comparison site. they didn't really serve a great purpose other than to look pretty or provide results in searches if my product database didn't provide anything.
Prob with that though, i've recently redone the whole thing and still waiting old pages to be dropped from the index and new ones added. traffioc is at a minimum for now, but that was the plan.

Nic:
It does seem like a huge waste to abandon it completely. registering with a differnt domain (and name) is something Ive considered.
Ive put all my eggs into a different (and ignored for too long) basket now. so once this job is done, I think I'll re apply in the wifes name.

Still, the annoying thing is, if I underperform again for my first couple of weeks, what do i do if they bin me again?


So many pages, so little time.

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#5 2008-04-30 09:37:24

Nic
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Re: Slightly annoyed

I hear you...it's still a B**** to earn cash for a company that's pulling those stunts but still...your almost there

In any case... why do you think they would terminate accounts that are hanging after 40 days in the first place?

MY one and only guess is that they simply don't want a bunch of dormant accounts clogging up their system

I could definitely be wrong or missing something but if the explanation is that simple, would an email explaining it's taking you longer to deal with their API then expected but your on it do the trick?


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#6 2008-04-30 13:28:10

spleen
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Re: Slightly annoyed

Oh man. 41 days? That's actually pretty *fast* considering most of my clients don't get their websites launched for 2-3 months. I laughed at your post but am sorry for your misery. They suck! Can you write them a letter or something expressing how unrealistic their expectations are?

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#7 2008-05-01 15:15:10

atwhatcost
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Re: Slightly annoyed

Griffin,
Being so incredibly "naive" (ignorant) of so much of what most of the folks on this board know as well as the back of their hand, I do understand the utter frustration of diving into some new project requiring a high learning curve. Must be, at least, doubly frustrating to get into it so far along only to find out -- "oh BTW, you're supposed to make us good money withing 5 weeks or less!" Now, being me, not much idea about what api is, but I do know you have three choices of what to do at this point:

1.) Nothing and chalk it up for a learning experience.

2.) Get even - which can be done one of two ways, or, if you have the same vengeful spirit I have (and I so enjoy your posts because you have the same style of sarcasm as I have blinka), both ways! You got a good start already for a letter to e-mail back to these folks. I suspect you have the ability to write it with more daggers in it, or go for that wonderful sarcasm, and make them laugh enough to reconsider thier silly rules (that were never clearly explained.) AND/or, start hitting the different opinion forums and make sure the first SERP is full of negative publicity for their company. (Warning: some companies actually have hired lawyers to look for such opinions on the Net, to literally sue the writers for liable.)

3.) And this is my only truly grown-up, I-really-was-a-business-owner-and-had-to-behave-properly-at-one-time answer: suck it up, and politely respond in such a way that they think you could become a benefit to them.

Yeah, I know! I hate that last idea, too, but that's one of the draw backs of trying to make money on your own -- not only does every day life get in the way (and family, fun and relaxing are the reasons we want to make money to begin with, so they aren't "in the way " they are our way), sometimes we have to go back and remember -- this isn't just for us, and the number one problem with being a business is we must deal with all sorts of PIA customers and/or businesses, so sucking it up must be applied if you don't want to get the rep as one that is unbusiness-like. Sorry. (And remembering some of the times I had to suck it up, I really am sorry.) At least, you still get to decide.

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#8 2008-05-03 07:00:51

griffinsbridge
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Re: Slightly annoyed

big_smile
I half expected to be berated for my sarcasm!!

Before I posted above, i sent them a quite scathing email about it, detailing "Pretty much" what I wrote above. Slightly less sarcasm, and slightly less need to blank out words, but it was along the same lines.

Obviously, they're FAR too busy to answer me!

I'm not the only affiliate who's been binned though, They've had a major cull and I can name at least 12 affiliates (and their children) who were binned on the same day. They all sent me emails "Can you believe this, least you're safe!".

They have this "Quality score" similar to what Yahoo have recently unleashed, but it's clearly not half as effective.

Shopping . com are asking for an average quality score of 100.

Now, think on this: The shopping . com quality score ranges from 1 to 100. In order to get an average of 100, 100% of clicks MUST result in a sale for the merchant.

Is this company run by idiots?
Don't answer that! It was rhetorical (therefore not a statement and therefore not liablous)

yahoo's (overture) QS runs 1-10. 10 being the average conversions that yahoo (overture) produce. If you dip below (i think its) 4, you get asked nicely to change your methods. If it's consistently below 3 they'll get narked off and eventually you'll be binned. but hell, it's only right!

I hope against hope that this binning of affiliates running a QS of less than 100 was FULLY automatic. And I mean fully automatic, without anyones stir or approval!
If it was, lesson learnt. Once the 30 day notice period is up, they'll have no affiliates at all!

as for:

(Warning: some companies actually have hired lawyers to look for such opinions on the Net, to literally sue the writers for liable.)

Liable is only liable when it's proved to be false!!
reta
(taunt at shopping . com, NOT at atwhatcost who so graciously gave me the ammunition!)


So many pages, so little time.

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#9 2008-05-06 11:06:08

atwhatcost
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Re: Slightly annoyed

Note to self: Never use Shopdotcom again. Always suspected they might be idiots by their results, anyway.

griffinsbridge wrote:

as for:

(Warning: some companies actually have hired lawyers to look for such opinions on the Net, to literally sue the writers for liable.)

Liable is only liable when it's proved to be false!!
reta
(taunt at shopping . com, NOT at atwhatcost who so graciously gave me the ammunition!)

Yes, did this myself, so, you know I'm getting gutsy (that and you can't get blood out of a rock), but they aren't suing people to WIN, they're suing them to force them to spend money on a lawyer, and time on a lawsuit. If everyone, on a product review site (AhEpinion.comchoo) gave negative opinions about megaconglomerates' new widget, got sued, how many more times do you think anyone would write a negative opinion about any of megaconglomerates' products?! Now, how many buyers finding no negative comments will then assume the product must be good?!

And to think -- they could save so much money, simply by sending us all a nice fat check, instead?!

Oh, and you can't be berated for your sarcasm. You're way too good at it! tummenupp

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