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#1 2006-05-30 18:10:49

griffinsbridge
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tracking emails

Hi
does anyone know of a way to track email newsletters to see if theyve been opened and who by?

I thought about having an image that was only used in my newsletters and using the server logs to see how many times it had been dowloaded, ut thatll be a right pain.
So, does anyone else do this? if so, how do they do it?

thanks in advance


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#2 2006-05-30 18:58:36

mark
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Re: tracking emails

That is typically how it is done.  You can also call an image which is actually a PHP script so you can track who opens the email.


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#3 2006-05-30 23:06:07

matte
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Re: tracking emails

or try this mob - free
hypertracker.com

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#4 2006-05-31 10:38:40

griffinsbridge
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Re: tracking emails

That is typically how it is done.  You can also call an image which is actually a PHP script so you can track who opens the email

Ok, I like this idea. ive heard of php images, but never really looked into them. Are they simple enough to create and use?
Have you any experience in this.

thanks


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#5 2006-05-31 10:44:47

mark
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Re: tracking emails

I have very minimal experience with this.  The concept is fairly simple...you start with a tracking image called like this:

Code: html

<img src="http://www.yoursite.com/tracking.php?user=email@email.com" width="1" height="1" border="0" alt="email@email.com" />


The PHP file then needs to pull the $_GET, record the open, and deliver a small image.  There are plenty of ways to deliver the image - check out the GD library for help with this.


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#6 2006-05-31 10:48:49

MarkCCDC
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Re: tracking emails

But if someone has images blocked (like Gmail alot of the time), you wont see those as an open would you?


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#7 2006-05-31 10:57:45

griffinsbridge
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Re: tracking emails

But if someone has images blocked (like Gmail alot of the time), you wont see those as an open would you?

So what would you suggest?


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#8 2006-05-31 11:00:50

MarkCCDC
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Re: tracking emails

Well I am very inexperienced with this kind of thing...never did a newsletter, or email campaign for that matter...

Isnt there some way to request a "read receipt"? I thought I saw something like that in Outlook once...

Also, since images can be blocked, couldn't you have a PHP script, or javascript for that matter, that notifies you once it is read?

I dont know PHP or Javascript, so I dont know how much help I can be. I just know that if images are blocked, then tracking opens with images wont be 100% accurate.

My apologies.


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#9 2006-05-31 15:03:04

griffinsbridge
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Re: tracking emails

No need to apologise. i just thought you might know something we didnt.

PHP would never be possible inside an email as php is basically server side mathematics.
Javascript may be possible, but I think most email domains actually block it.

Im gonna look into this php image though. basically because Im sure ive read somewhere that its not called with a standard img src tag and I dont think they have a standard .gif/,jpg/.png extension either. not sure, as i said Ill have to look into it.

Im off experimenting now, ill probably post my results to the site reference community. might as well benefit us all eh? cool

Last edited by griffinsbridge (2006-05-31 15:03:27)


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#10 2006-05-31 15:50:18

mark
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Re: tracking emails

Well, using mod_rewrite you can easily have it call a tracking.gif image, but really go over to tracking.php.  In fact, using mod_rewrite, you could name it tracking_username_at_domain_dot_com.gif and send that to a PHP script.

To answer your question Mark, you could in theory have the image display something of value in the newsletter, such as a headline or a logo.


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#11 2006-08-30 23:00:01

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Re: tracking emails

I just signed up with an autoresponder and it tracks my emails that are
sent through it. Works great. Doesn't show who opend though but does
show lost of other good stuff.


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#12 2006-08-31 04:58:38

Northie
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Re: tracking emails

There's some desktop software you can get. I forget it's name, but will post it back here when i find it


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#13 2006-08-31 07:40:39

mobtex
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Re: tracking emails

I worked at a place that was in the habit of sending 250,000 emails on a Friday evening, all to genuine opted in customers.

The way they did this was to assign each email and id, example 12345 and store a log of the mail being sent in a database.

In the HTML email they had remote image calls to xxxxxxxx.com/images/12345.gif - there was some URL rewriting to send this request to a script rather than a normal image call.

Bounces were sent back to an address checked by a script with imap so they could remove that user's email from any further campaigns.

Once that email was opened and the image had been loaded there was an update in the database record for that mail to say it was opened.

All the hyperlinks in the email also contained the id like xxxxx.com/newsletter/>id=12345

When a link was clicked they'd again update the database to show this was opened and a call to action was executed.

With this hidden id they'd propagate hidden form fields on the checkout so if the customer placed an order they could tie this up with the particular email campaign that was sent out.

Finally, on the back end there was a team of two in analytics who's run the reports to see that xx% of people opened the email, xx% bounced, xx% clicked through, xx% purchased and xx% opted out from future mailings.

I was impressed.


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#14 2006-08-31 07:45:40

Northie
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Re: tracking emails

mobtex,

any reports on the xx% at each stage?

So far i've seen that a 0.1% open rate (from the initial set) is good

Last edited by Northie (2006-08-31 07:46:12)


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#15 2006-08-31 08:20:40

mobtex
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Re: tracking emails

Northie wrote:

mobtex, any reports on the xx% at each stage?
So far i've seen that a 0.1% open rate (from the initial set) is good

This is going back to April, I can barelty remember yesterday so there's no chance of remembering all those months ago! blinka

0.1% seems low but you say initial set, how fresh is this? If you sent it within a couple of hours the chances are most people haven't checked their inbox yet. Stats, like wine, get better over time.

http://www.bruceclay.com/web_email.htm has some good info on there about which days and times most e-marketing campaigns are sent out.

http://bronto.com/stats/ is the most upto date stats I could find within a few clicks. They claim the stats are realtime but suggest delivered, opened and click through rates by sector.


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#16 2006-08-31 10:32:59

Northie
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Re: tracking emails

This instance wasn't me - i did some contact work for a guy in February and he was showingme this software. His clients would give him a list and he'd send out the emails. After a few days he was getting 1 in 1000 opened (or was it 1 in 1000 acted upon? - i can't remember now!)


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#17 2006-08-31 18:24:51

mobtex
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Re: tracking emails

I should imagine it's the latter, though from what i've read up on that sounds kinda low.


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#18 2006-09-01 06:12:16

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Re: tracking emails

Northie wrote:

any reports on the xx% at each stage?

So far i've seen that a 0.1% open rate (from the initial set) is good

That will vary on the type of mailing. And for an ezine, it will vary from publication to publication. When I get my articles published in various ezines, some of them I always expect great results, while others fall flat nearly every time. The size of the ezine and the number of subscribers matters not.

There are two ezines where I have been published and both have about half a million readers. Getting published in the smaller of the two will nearly guarantee me a profitable day. Getting published in the bigger of the two usually has little if any effect at all.

The smaller list has a higher response rate and read rate. The larger has a minimal response rate and read rate.

I have seen as much as a 0.5% click-through rate on my link in my article's resource box with the smaller of the two ezines --- the one with the smaller subscriber base. Now, if 0.5% are clicking my link, I would expect that their actual open rates and read rates are much higher.

I have not published an actual ezine in years, but when I did, I had a 40% open rate. It was a small ezine with only about 2,000 subscribers. But the read rate was very high.

I was looking at the php image redirect myself just recently, and I had decided that if I ever go back to an ezine format, I will definitely incorporate that technology into my new ezine.


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